Privacy Policy & Notice of Privacy Practices

Little Miracles — Midwife Doula Liselotte

Last updated: May 2026

---

THIS NOTICE DESCRIBES HOW PERSONAL AND MEDICAL INFORMATION ABOUT YOU MAY BE USED, DISCLOSED AND STORED, AND HOW YOU CAN OBTAIN ACCESS TO THIS INFORMATION. PLEASE READ IT CAREFULLY.

---

Who We Are

"Little Miracles" is a private maternity care practice owned and operated by Liselotte Hill, registered in Ireland with the Company Registration Office (CRO) under registration number 386717.

Liselotte Hill:

Registered General Nurse (RGN)

Registered Midwife (RM)

International Board Certified Lactation Consultant (IBCLC)

Certified Doula

Certified Gentle Birth Instructor

Certified Infant Massage Instructor (CIMI)

As a registered RGN, RM and IBCLC, Liselotte is required by the Nursing and Midwifery Board of Ireland (NMBI) and the International Board of Lactation Consultant Examiners (IBLCE) to maintain professional standards in all areas of practice, including record keeping and the safe storage of documents and client data.

Contact:

Email: info@little-miracles.ie

Website: www.little-miracles.ie

Location: Delgany, Co. Wicklow, Ireland

---

Our Commitment to Your Privacy

Little Miracles is committed to protecting your privacy and handling your personal data with the highest level of care and professionalism. This policy is provided in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Irish Data Protection Act 2018.

---

What Information We Collect

During your episode of care with Little Miracles, we may collect the following personal and sensitive data about you and/or your baby:

Personal identification data:

Full name, address, date of birth

Contact details (email address, phone number)

Wire username (for secure ongoing communication)

GP name and practice details

Clinical and medical data:

Medical and obstetric history

Current pregnancy or postnatal information

Infant feeding history and observations

Baby's weight, health status and developmental observations

Psychosocial history and wellbeing information

Clinical notes, observations, advice and care plans from consultations

Administrative data:

Booking and appointment details

Payment and invoicing records

Signed consent and service agreement forms

GDPR acknowledgement records

---

How We Collect Your Data

Your data is collected through the following means:

In-person consultations — clinical observations and notes

Online intake and consent forms — via our secure electronic forms platform Jotform (EU-based servers)

Secure messaging — via Wire, an end-to-end encrypted messaging platform used for all ongoing client communications

Email — via info@little-miracles.ie

Invoicing — via Invoice Home, connected to Stripe for secure online payment processing

Enquiry forms — via our website contact and booking forms, processed through Jotform

We do not keep paper clinical records. All consultation notes, observations and care plans are stored electronically via Jotform. We may keep a written note of your name in a paper diary for scheduling purposes only — this will never include any medical or clinical information.

---

How We Use Your Data

Your personal data is used solely for the following purposes:

To provide safe, effective and personalised maternity care and support

To maintain accurate clinical records as required by NMBI and IBLCE professional standards

To communicate with you regarding your care, appointments and ongoing support

To process payments and issue invoices

To share clinical information with relevant healthcare professionals when necessary and with your consent (see Sharing of Data below)

---

Third Party Tools & Data Processors

We use the following third party tools to process and store data on our behalf. Each is selected for its security, reliability and GDPR compliance:

Tool Purpose Data Protection

Jotform Client forms, clinical notes, consent forms EU-based servers, GDPR compliant

Wire Secure client communications End-to-end encrypted, EU-based

Invoice Home Invoicing GDPR compliant

Stripe Online payment processing PCI DSS compliant, GDPR compliant

Google Workspace Email (info@little-miracles.ie) GDPR compliant

Your data is never sold to third parties. It is only shared with the tools listed above for the specific purposes outlined in this policy.

---

Sharing of Personal Data

Your personal data will not be shared with any third party without your explicit consent, with the following exceptions:

With your consent:

Your clinical information may be shared with your GP, Public Health Nurse (PHN), Obstetrician, Paediatrician or other relevant healthcare professional, where this is deemed necessary for your or your baby's care. This will always be discussed with you first.

Without your consent — child safeguarding:

In the event of any concern regarding the safety or welfare of your child, Little Miracles has a legal and professional obligation to make a referral to the relevant statutory agencies, including Tusla — Child and Family Agency (www.tusla.ie). In such cases, we will endeavour to discuss our concerns with you first, unless doing so would place the child at further risk.

Photographs and testimonials:

If you have provided separate written consent for photographs or testimonials to be used on our website or social media, you may withdraw this consent at any time by contacting us at info@little-miracles.ie.

---

Data Retention

Clinical records are retained in accordance with NMBI professional guidelines. In Ireland, healthcare records must generally be retained for a minimum of 8 years from the date of last contact, or until a child reaches the age of 26 (whichever is later).

Administrative and financial records are retained for 7 years in accordance with Irish tax and company law requirements.

When your data is no longer required, it will be securely deleted.

---

Security of Your Data

We take the security of your personal data seriously. The following measures are in place:

All devices used for work (laptop, phone, tablet) are password protected

All clinical data is stored on password-protected, encrypted platforms

All ongoing client communications are conducted via Wire — a secure, end-to-end encrypted messaging app. Wire is used instead of WhatsApp or other general messaging apps to ensure your personal health information remains private and protected

Wire is set up with clients who require ongoing care and support, including maternity care package clients and Hello Midwife members

Clients following single consultations are offered a free 2-week Wire support trial following their consultation

Wire is used for ongoing support messages, clinical questions, and sharing of sensitive information including photographs and videos related to feeding or care

Wire is monitored during business hours — availability status is displayed within the app

Little Miracles uses Wire exclusively for professional purposes

Access to client data is restricted to Liselotte Hill only

In the event of a data breach, we will notify affected clients and the Data Protection Commission without undue delay

---

Your Rights Under GDPR

Under Irish and EU data protection law, you have the following rights in relation to your personal data:

Right of access — you may request a copy of the data we hold about you

Right to rectification — you may request corrections to inaccurate data

Right to erasure — you may request deletion of your data, subject to our legal retention obligations

Right to restriction — you may request that we limit how we use your data

Right to data portability — you may request your data in a portable format

Right to object — you may object to certain types of data processing

Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@little-miracles.ie. We will respond within 28 days. We may request proof of identity to protect against unauthorised access.

---

Complaints

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Irish Data Protection Commission:

Data Protection Commission

21 Fitzwilliam Square South

Dublin 2, D02 RD28

Ireland

Website: www.dataprotection.ie

Phone: +353 (0)761 104 800

---

Phone & Communication Policy

How to Contact Little Miracles

Initial contact and bookings:

Liselotte's phone number is available on this website for initial enquiries, booking arrangements and practical scheduling. You are welcome to call or text to make first contact, ask a general question about services, or arrange an appointment.

Ongoing care and support:

For all ongoing care, clinical advice, support questions, and sharing of sensitive information (including photographs and videos), Little Miracles uses Wire — a secure, end-to-end encrypted messaging platform.

Wire is monitored closely during available hours and displays Liselotte's availability status so you always know when to expect a response. This ensures your health information is handled securely and professionally.

Please note the following important boundaries:

Liselotte's personal phone number and WhatsApp are not monitored for clinical advice or ongoing support requests

Text messages or WhatsApp messages requesting feeding advice, clinical guidance or ongoing support will not be responded to via these channels

Clients requiring ongoing support are invited to connect via Wire — please see below for how to get started

Why Wire instead of WhatsApp?

Wire uses end-to-end encryption and is fully GDPR compliant, meaning your personal health information — including messages, photos and videos — is protected at all times. WhatsApp, while convenient, does not meet the data protection standards required for healthcare communications.

How to get started on Wire:

Download the free Wire app from the App Store or Google Play

Create a free account using your mobile number or email address

Share your Wire username with Liselotte and she will connect with you

Full instructions are included in your welcome email following booking

Emergency situations:

Wire and Little Miracles are not an emergency service. If you or your baby require urgent medical attention, please contact your GP, maternity hospital or call 999 immediately.

---

Our website and communications may include links to external websites. Little Miracles is not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal data.

---

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website at www.little-miracles.ie. The date of the most recent update is shown at the top of this document.

---

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@little-miracles.ie

Website: www.little-miracles.ie

Address: Delgany, Co. Wicklow, Ireland

---

Little Miracles — Registered in Ireland, CRO No. 386717

Liselotte Hill RGN, RM, IBCLC, Certified Doula & Baby Massage Instructor

Privacy Policy & Notice of Privacy Practices

Little Miracles — Midwife Doula Liselotte

Last updated: May 2026